by Bob Nicols | Jun 26, 2013 | Customer Experience, Meeting Sales Quotas, Sales Process
I was having work done to the exterior of my car week before last. While there I struck up an interesting conversation with the owner of the company doing the work. I expressed an interest in how the company produced the quality of work for which they were known. With...
by Bob Nicols | Jun 6, 2013 | Customer Experience
Have you ever found yourself in a meeting at the company where you work that had no set objective or agenda? You know the meetings I’m talking about. Yep, THOSE meetings. We ALL know they happen way too often. How do those meetings go? How do you feel when you...
by Sherry Nicols | Feb 21, 2013 | Buyer Behavior, Buying Process, Customer Experience, Sales Process
You’ve most likely seen the Mayhem GPS commercial. “I’m your GPS. Turn right up ahead. You never update me. So now, I just have to wing it. I meant, turn left up ahead. Recalculating. TURN RIGHT NOW!” followed by a colossal wreck involving...
by Sherry Nicols | Feb 7, 2013 | Customer Experience, Sales Transformation, Selling Skills
On a recent flight, I found myself annoyed at all of the pre flight safety announcements. I simply wished that this continuous droning being blasted from the speaker over my head would cease so I could concentrate on my book. As I began to look around at the other...
by Bob Nicols | Apr 18, 2012 | Customer Experience, Sales Coaching, Sales Training
Saturday will be a big day for my wife and I as our only daughter is getting married. While there are many things I could, and perhaps should write as the big day approaches, at this moment my focus is on her fiance. While it probably isn’t horribly unique for...
